We hope you’re happy with your Revise SQE purchase, but if you need to return something or there is a problem with your order, we’ll do our best to make things straightforward.
This policy applies to products purchased directly from the Revise SQE website. Nothing in this policy affects your statutory rights.
Printed books
If you change your mind about a printed book purchased from our website, you can return it to us within 28 days of receiving it for a refund.
Books should be returned in resaleable condition.
Unless the book is faulty, damaged or incorrect, you are responsible for the cost of returning it to us. We recommend using a tracked service or obtaining proof of postage.
If you purchased a bundle and simply change your mind, the complete bundle should normally be returned.
To arrange a return, please contact revisesqesupport@hobbs.team and include your order number if possible.
Damaged, faulty or incorrect books
If your order arrives damaged, faulty or incorrect, please contact revisesqesupport@hobbs.team and we’ll arrange an appropriate replacement or refund.
Where the problem is our responsibility, you won’t have to pay the cost of returning the item to us.
Ebooks and audiobooks
Ebooks and audiobooks are digital products and are normally made available shortly after purchase.
If you’re having trouble accessing an ebook or audiobook, please contact revisesqesupport@hobbs.team so that we can try to resolve the problem.
If you change your mind about a digital purchase, please contact us promptly. We may agree to a refund on a case-by-case basis. If we refund a digital product, your access to it will be withdrawn.
Your statutory rights in relation to digital products that are faulty or not as described are unaffected.
Changing from digital to print
If you’ve bought an ebook but decide you’d prefer the printed book, please contact us.
We may ask you to place a new order for the printed book and send us the new order number. We can then refund the original digital purchase and withdraw access to the ebook.
Refunds
Refunds will be made to the original payment method.
For printed books, we will normally process your refund once the returned books have been received and checked.
For refunded digital products, access will be withdrawn.
Once we’ve processed a refund, it may take a few days to appear in your account depending on your bank or payment provider.
Need help?
For questions about a return, refund or an order you’ve already placed, please contact: revisesqesupport@hobbs.team If possible, include your order number so we can help you as quickly as possible.